Downloading files from carbonite backup

Carbonite Support Site Feedback. Tell us about yourself. What is the main reason for your visit today? Did you find what you were looking for?

What is your comfort level with computers? Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers. How often do you visit the Carbonite Support site? How satisfied are you with The layout of the site and articles? The ease of finding information? The overall support site? How likely are you to self-serve in the future? Email address. Support Help. Restore: The act of downloading your backed up files from our servers to your computer.

Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers. How often do you visit the Carbonite Support site? How satisfied are you with The layout of the site and articles? The ease of finding information? The overall support site? How likely are you to self-serve in the future?

Email address. Support Help. You can begin restoring files instantly — right from your desktop or from Carbonite. You don't need to wait for us to prepare your backed up files — they're always available and waiting to be recovered.

Our automated Restore Manager feature walks you through the process. And if you ever need to shut down your computer or lose your Internet connection during a restore, Carbonite will pick up right where it left off once you're reconnected to the Internet. We give you easy access to your backed up files — anytime, anywhere. We put no limits on your backup storage space. With all three Safe plans, you don't need to worry about choosing which of your files are important enough to back up and which you'll have to leave to chance; these plans give you as much space as you need for your backup.

Carbonite is designed to be simple and hassle-free, but if you ever have questions, or need customer support, we're here to help. We offer free support via phone, email and live chat.

Our support channels are available to all our customers — even if you're in a free trial. This list includes, but is not limited to:. These file types will be included in your backup automatically if the files are saved in your Users folders. If you have files stored outside your Users folders, you can manually add them to your backup or create a custom backup policy that suits your needs.

With Carbonite, you can also add files and folders located on your local external hard drive to your backup. To include an external hard drive in your backup on your Mac, it needs to be attached to the computer by a USB connection and formatted in the Extended Journaled format.

To include files on your external drive, please use one of the following Knowledge Base Articles:. This feature is only available on a Windows computer.

When first adding a NAS device to your backup, it is prudent to configure your hibernation and sleep settings to ensure your workstation remains on and connected to the internet until the device is backed up to our servers.

For more detailed instructions on backing up a NAS device, please view this article. Carbonite offers a variety of options to help you restore your files. You can use a Restore Manager to assist you in selecting restore options and ensuring that all your files get back to where they need to be.

If you need to only restore a single file or group of files, you can manually select them and restore them to your machine or use Anytime Anywhere Access. For those running the Windows client, you have the option of searching for files to restore.

There are a few ways to restore files depending on your needs:. Restoring All of Your Files - You would want to restore all of your files if you switched computers or have formatted your drives and need to get all of your backed up data downloaded onto the computer. You will still need to manually install the software that you had via CD or downloaded installation file in order to open up some restored data files like Outlook, QuickBooks company files, Quicken data files, etc.

Please click a link below for detailed instructions on how to restore all of your files to your computer:. Restoring Individual Files and Folders - You would want to use this option if you accidentally deleted a file or folder and need to retrieve the contents quickly without bringing everything back. Please click a link below for detailed instructions on how to restore individual files or folders to your computer:. Restoring through Anytime Anywhere Access - You would want to use this option if you are not at your computer and need to retrieve a backed up file for use.

Anytime Anywhere Access is usable through your web browser by logging into your Carbonite account and accessing your backup. There you will see all of the files you have backed up and can quickly restore one or many files to any internet connected machine for use.

Please click the link below for detailed instructions on how to use Anytime Anywhere Access to restore files to your computer:. Searching for Files to Restore Windows Only - You would want to use this option if you don't know the name of the file s or folder s you need to restore.

This will let you search your backup and restore the backed up file s or folder s to your computer. Please click the link below for detailed instructions on how to search your backup for files to restore:. Restoring Previous File Versions Windows Only - This option is best used when a file has been overwritten accidentally or by another program and you need to retrieve an earlier version of it.

You would locate the file in the Carbonite Backup Drive and select to restore a previous version of the file. Please click the link below for detailed instructions on how to restore a previous version of a file:. If your backups become too large and you are approaching your storage quota for your Carbonite account, you can either deselect files to avoid backing up unnecessary data or purchase additional storage.

Files removed from your backup will be deleted from Carbonite's servers within 72 hours. Deselecting a folder from the backup causes the files and sub-folders within to also be removed. For a detailed walk-through on removing backed up files from our servers, please click on one of the links below:. If you choose to purchase additional storage space, you can do so at any time through your Carbonite dashboard.

For a detailed walk-through on how to purchase additional storage for Carbonite Computer Backup for Office, please view this article. If your computer is infected, a pop-up on your computer will demand money to unlock your files and return them to a normal state. If you have CryptoLocker or Ransomware and are unable to access your files, you should contact Carbonite Customer Care for help restoring a clean copy of your backed up files. For additional information about CryptoLocker or Ransomware, please view this article.

If your computer crashes or if you get a new computer to replace an old one, you can transfer your current subscription to another computer. Users and Administrators can only install computers that are associated with their username.

When you transfer your subscription, you can restore your files that were backed up. Carbonite can only be transferred to computers with the same platform e. First, open the Carbonite InfoCenter by double-clicking the Carbonite lock icon in your Windows notification area. If your lock icon is not the same as the one above, please right-click the Carbonite lock icon and select Freeze my Backup.

Once logged in, click Restore for the backup you would like to transfer and restore to this computer. You will see a pop-up box showing you two options to restore your files. Within the pop-up box, click Complete Restore to begin the installation steps and go through the process of restoring all of your files to your computer. If you would rather restore just a few files, please click here to learn how to restore your files with the Carbonite Backup Drive. Thanks for the write-up.

One thing that I always am amazed by is the 'let Carbonite pick the restore order' option. They do a good job pulling back the important items first, and then let the remainders come down in due time.